help.rocketlawyer.comFrequently Asked Questions - Rocket Lawyer

Account Explore Make documents Sign documents Taxes Start a business Ask a lawyer Group Legal Benefits Pricing Get our app Account Sign up Sign in Help See our FAQs Send an email Chat online Call (877) 881-0947 Help See our FAQs Send an email Call us: (877) 881-0947 Dashboard Member settings Sign out Logo Make documents Easily make legal documents See all documents Popular legal documents Business and contracts Real estate Family and personal Non-Disclosure Agreement LLC Operating Agreement Independent Contractor Agreement Business Contract See more documents Lease Agreement Eviction Notice Intent to Purchase Real Estate Quitclaim Deed See more documents Last Will and Testament Living Will Divorce Settlement Agreement Child Care Authorization See more documents Sign documents eSign for FREE with RocketSign ® Start signing Taxes Let us do your taxes File Confidently TM with a pro Start a business Let us help you Start Up Confidently TM Get started Popular business topics Business registrations Business services Business property Start an LLC Start a Corporation Start a Non-profit Registered Agent services Statement of information File a DBA Trademark registration Copyright protection Make an NDA Ask a lawyer Get fast legal advice from an attorney Ask your question Popular legal topics Business and contracts Finance and real estate Family and personal Starting a business Contracts and business transactions Intellectual property Landlords Home ownership Taxes Estate planning Marriage Divorce Group Legal Benefits Get legal benefits for your team Request a demo Pricing Get HALF OFF with Rocket Legal+ membership Start your free trial Sign in Sign up Menu Help Help See our FAQs Send an email Chat online Call (877) 881-0947 Frequently Asked Questions Get answers and information Browse popular questions Free Trial How does the free trial work? When will I be charged after the free trial ends? Why does the free trial require a credit card? How do I prevent being charged when the trial ends? Memberships What are my membership options? How much do they cost? How do I join or upgrade my membership? How many documents can I make? When will my credit card be charged? What are the primary benefits of Rocket Legal+? What is the discount on hiring a lawyer? How do I cancel my membership? Technical Support How do I sign in to my account? What if I forgot my password? Can I manually edit my document? Can I download my documents? How do I electronically sign my document? How do I contact Rocket Lawyer support? Frequently Asked Questions How does the free trial work? Our free trial gives you the opportunity to try some of our membership benefits, at no cost to you. You'll be able to create three legal documents, use our electronic signature feature, and utilize our document management tools to share and edit your forms. If you choose to continue with your membership beyond the free trial, your credit or debit card will be automatically billed for the membership once the trial expires. Please note: Charges may take two business days to appear on your billing statement. If you decide not to continue your free trial, simply downgrade the trial before it expires. Any documents you create during a free trial will still be available to you after you downgrade. The free trial is a one-time offer, per customer. When will I be charged after the free trial ends? You will be automatically billed on the first day you enter into a paid membership. If you signed up for a trial, you will be billed the day after the last day of your trial. You will not be charged if you cancel your membership during the trial period. For example, if you sign up for a free 7-day trial for a Rocket Legal™ membership on December 1st, you will be billed on December 8th. Thereafter, you will be billed on the 8th day of each month, until you downgrade your membership. Please note: It can take up to two business days for charges to appear on your billing statement. Why does the free trial require a credit card? Your credit card will not be billed during the free trial. We do still require credit card information, so that your membership can begin, without any disruption to your service, when the trial period is over. During the free trial, you might see a pending charge of $1.00 on your bank or credit card statement. This authorization is used to make sure you are using a valid credit card. It will automatically be removed, by your financial institution, when you cancel the free trial. As long as you downgrade within the trial period, no funds will be collected by Rocket Lawyer. How do I prevent being charged when the trial ends? If you want to cancel your free trial, you may do so at any time. Any documents you have completed will still be saved and available to you to print and download. To downgrade, make sure you are signed into your account . Once you're signed in: Hover your mouse over [Your Name] in the upper right hand corner of your screen and click "Member Settings". On the following page, locate the "Downgrade" or "Change plan" button. You will then be offered to switch to our Loyalty Plan. With this plan you can still create personal documents to protect your family, but at a lower cost. Should you want to continue your cancellation, select your reason for canceling in the drop-down menu and click "End my benefits." You will then see a confirmation to your free plan. An automatic email confirmation will also be sent to you. After receiving the downgrade confirmation page, you are done. An automatic confirmation will be sent to the email address associated with your account. If you need further assistance, please contact us any time by email or call us at (877) 881-0947, Monday through Friday, 6 am to 6 pm PST. What are my membership options? How much do they cost? We offer two membership options: Rocket Legal™ and Rocket Legal+™. Whether you need help for your business or your family, our memberships make it simple and affordable to get your legal work done right. Visit our membership and pricing page for detailed pricing and membership options. How do I join or upgrade a membership? You can register for free to create a secure account. To upgrade an account from the 7-day free trial or any other membership: Hover your mouse over [Your Name] in the upper right hand corner of your screen and click "Member Settings." From there, select the Upgrade” button. Select the Complete Membership in either the monthly or annual payment options to upgrade. Enter your credit card information to activate your new membership. If you still have questions about upgrading/joining, please contact Customer Support and they can assist you further with your account. How many documents can I make with a Rocket Legal™ or Rocket Legal+ membership? Either membership will give you unlimited access to create multiple documents for personal or professional use. If I have a membership, when will my credit card be charged? You will be billed for a membership the day you sign up. If you sign up for a Rocket Legal membership, you will be billed the same day and time each month. With a Rocket Legal+ membership, you will be billed on the same day and time each year. Please note: charges may take two business days to appear on your billing statement. What are the primary benefits of Rocket Legal+? With Rocket Legal+™, you get all the benefits of a Rocket Legal™ membership, including unlimited legal documents and electronic signatures, plus up to HALF OFF professional services such as: Business Registrations Registered Agent Services Professional Tax Prep and Filing Professional Trademark Filing Attorney Services (See What is the discount on hiring a lawyer with a Rocket Legal+ membership,” below.) Your first business registration is FREE (excluding state fees) with a Rocket Legal+ membership, and HALF OFF for all subsequent business registrations. In addition to these benefits, a Rocket Legal+ membership gives you a full year of...